Agreement to these terms
These Terms of Service ("Terms") are a binding agreement between you and Alvio Group Limited ("Alvio", "we", "us"), a company registered with Companies House (England & Wales) under number 17075553, registered office Quest Accounting Services Ltd, Suite 106, The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, England, MK9 1BP. By creating an account or using the Alvio platform (the "Service") you agree to these Terms. If you are agreeing on behalf of a firm, you confirm you have authority to bind it.
The Service
Alvio is an AI-native operating system for accounting firms. It connects your accounting, tax, payroll, CRM and practice-management systems and provides tools to unify client data, automate routine work, prepare drafts and deliverables, and support advisory work.
We may add, change or remove features over time. We will not materially reduce the core functionality of a paid plan during your billing term without notice.
Accounts and eligibility
You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and for your team members’ use of the Service. You must be able to form a binding contract to use Alvio.
Your professional responsibility
Alvio is a tool that supports your work; it does not replace your professional judgement. You remain the professional of record for your clients.
- You must review, verify and approve all outputs, drafts, calculations, filings and communications before they are filed, sent or relied upon.
- Outputs are not accountancy, audit, tax, legal or investment advice and must not be treated as such.
- You are responsible for compliance with your professional body, applicable law and your engagement terms with your own clients.
Acceptable use
You agree not to, and not to permit anyone to:
- use the Service unlawfully, or to infringe the rights of others;
- upload content you do not have the right to process, or process personal data without a lawful basis;
- attempt to breach security, access other tenants’ data, or circumvent usage limits;
- reverse engineer, resell or copy the Service except as permitted by law;
- use the Service to build a competing product, or to send spam or malware.
AI features
Some features use AI models. AI output can be incomplete or wrong and must be checked by you. Our AI & Data Usage Policy explains how AI is used, that we never train AI models (our own or any third party’s) on your data and never sell or share it, and the human-in-the-loop controls that keep you in command of any external action.
Third-party integrations
The Service connects to third-party systems (for example Xero, Sage, QuickBooks, HMRC and others) at your direction. Your use of those systems is governed by their own terms, and we are not responsible for their availability, changes or acts. Where a third party limits what can be written back via its API, the Service is limited accordingly.
Fees and billing
Paid plans and usage-based charges (including AI usage metered as credits) are billed as described at sign-up or in your order. Fees are exclusive of VAT and other applicable taxes unless stated. Unless required by law, fees already incurred are non-refundable. We may change pricing on renewal with notice.
Intellectual property
We and our licensors own the Service, its software and our trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.
As between you and us, you own the content and data you submit and the deliverables generated from it. You grant us the rights needed to host and process that content to provide, secure and improve the Service.
Confidentiality and data protection
Each party will protect the other’s confidential information. Our processing of personal data is governed by our Privacy Policy and, where we act as your processor, our Data Processing & GDPR terms, which form part of this agreement.
Warranties and disclaimers
We provide the Service with reasonable skill and care. To the extent permitted by law, and except as expressly stated, the Service is provided "as is" without further warranties. We do not warrant that it will be uninterrupted or error-free, or that AI output will be accurate or complete. Nothing in these Terms excludes liability that cannot be excluded by law.
Limitation of liability
Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data. Our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid for the Service in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.
Indemnity
You will indemnify us against claims arising from your unlawful use of the Service, your content, or your breach of these Terms, to the extent the claim is caused by you.
Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or terminate access for material breach, non-payment, or where required by law, giving notice where practicable. On termination you may export your data for a limited period, after which it is deleted in line with our Privacy Policy and Data Processing terms.
Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these Terms from time to time and will notify you of material changes. Continued use after changes take effect constitutes acceptance. This version is effective 23 June 2026. Questions: info@alvio.io.